|Frequently Asked Questions (FAQ’s) for the Mobile Money Manager end users:
1. How do I access Great Florida Bank’s Mobile Money Manager?
In order to access Mobile Money Manager, you need to be registered for our business online banking system Great Money Manager, a valid Company ID/Password and User Id/Password, and a wireless device with an Internet connection. An addendum to the Great Money Manager agreement is required to request access to Mobile Money Manager. Contact your relationship banker or eBanking specialists at 305-514-6959 for more details. If you are not registered for Great Money Manager, our eBanking specialist will be able to assist you.
2. Who is Great Florida Bank wireless application service provider for Mobile Money Manager?
MShift powers GFB Mobile Banking. For more information on MShift, visit their web site at http://www.mshift.com
3. Which mobile devices are supported for Mobile Money Manager?
You can access GFB Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.
4. How does Mobile Money Manager handle Security?
Mobile Money Manager is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and Great Florida Bankweb servers is encrypted using the Secure Socket Layer (SSL) layer.
5. Is there a fee to use Mobile Money Manager?
No. Mobile Money Manager is free of charge. Additional fee apply for Great Money Manager.
6. What Great Florida Bank Online Banking services does Mobile Money Manager include?
Some of the GREAT Mobile features are:
- Account Balances, including
- Account Summary
- Account Details
- Account History
- Internal Transfers between Accounts
- Wireless Bill Pay, including:
- Make Payments
- Cancel Payments
- View Pending Payments
- View and Pay Due Bills
- Review Bill Payment History
- ACH (Automated Clearing House) Origination
- Initiate ACH transactions
- Approve ACH transaction (payroll)
- Wire Transfers
- Initiate Wires Transfers
- Approve Wire Transfers
- View Incoming Wires
- Positive Pay
- View Altered or Fraudulent Checks
- Submit Pay/Return Decisions
- View Deposited Items
- Research Imaged Items
- ATM Locators
- View Account Rates
- View Your Personal Credit Card Account
7. What happens if I get locked out of Mobile Money Manager?
As with Great Money Manager, you may call eBanking Support at
305-514-6959 to reset the Great Money Manager administrator’s password. All other company users need to contact their Great Money Manager administrator directly. After your password is reset, you must first specify your new password on Great Money Manager via your PC. For security reasons, you may not specify your new password on Mobile Money Manager. Once your password is set up on your PC, you may use your Company ID/Password and User ID/Password to immediately log in to Mobile Money Manager.
8. Can I use Mobile Money Manager if I don’t have a Great Florida bank account?
No. You must have an existing Great Florida Bank account and a Great Money Manager Company ID/Password and User ID/Password in order to use Mobile Money Manager. There is however other features available on our new GFB mobile website such as Locations & Hours, Rates and Contact Us information available to anyone with an internet-enabled wireless device.
Pocket PC Devices
1. I am able to view the home page of Mobile Money Manager on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
Download the needed file, and then synchronize your pocket PC.
1. How do I access Mobile Money Manager on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Mobile Money Manager by simply entering the following URL in your browser: www.greatfloridabank.mobi
RIM Blackberry Phones
1. How do I access Mobile Money Manager on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go. web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: www.greatfloridabank.mobi
2. Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
3. When I attempt to go to www.greatfloridabank.mobi , I get an error message.
You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
2. Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
3. How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
Mobile Phone Carrier FAQs & Tutorial Links
Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
Cingular Wireless: Cingular Wireless Internet Common Questions