General Questions

How can I make an automatic payment?

Do you need a quick way to send money electronically? If you are enrolled for Great Online Banking, you can send an automatic payment via the Extrenal Funds Transfer option or register for our e-Bill Service and send an electronic payment. Two convenient ways made available through Great Online Banking. For more information on these services including applicaple fees, to apply or view our demo, click here.

How can I order checks?

You can order checks by visiting any one of our 28 Solution Centers, on our website, or by calling our Customer Experience Support Team. Click here for a list of our locations.

Contact a member of the Customer Experience Support Team weekdays from 8:30 to 5:30 at 305 514-6900 (toll-free in the US and Canada 1-866-514-6900).

How can I change my email address?

Online Banking users canlogin to change their email address. Or call us, or visit us, and your email address change will apply to all accounts you have with Great Florida Bank.

Change your email address online: If you are enrolled for Great Online Banking, log in to your account.  Click on the "User Options" tab and choose “E-mail Address” from the list. Click here to log in now. If you are not currently enrolled for Great Online Banking, you can apply online if you have an existing primary or secondary account with Great Florida.

Change your email address by phone: If you do not have Great Online Banking, and do not wish to enroll now, please call  a member of the Customer Experience Support team weekdays, 8:30a.m. to 5:30 p.m. ET at 305 514-6900 (toll-free in the US and Canada 1-866-514-6900).

Change your email address in our Solution Center: Visit a Solution Center near you and a Personal Banker will change your email address for you.

What is my current account balance?

Access your account balance online.   Use Great Online Banking to view your checking, savings, money market, CD, mortgage, personal loan and personal credit line balances.  There is no charge for this service. Sign up online for access if you have an existing primary or secondary account. 

Access your account balance by phone: You can access your account balance 24 hours a day by calling our automated information line at 305 514-6900 (toll-free in the US and Canada 1-866-514-6900).  For personal assistance, representatives are available to assist you at 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET.

When will I receive my 1099 and 1098 statements?

Great Florida Bank mails all 1099-INTs, 1099-DIVs, 1099-OIDs, 1099-Rs, 1099-A, 1099-Cs and 1098s by January 31st each year. We can do reprints and corrections after February 1st.

If you have questions about your 1099 or 1098 statement, call a member of the Customer Experience Support team weekdays, 8:30 a.m. to 5:30 p.m. ET at 305 514-6900, (toll-free in the US and Canada 1-866-514-6900).

How can I send a wire transfer?

To request a wire transfer, visit a Solution Center near you and an associate will assist you.

If you have completed a Funds Transfer Agreement Security Procedures form in connection with the execution of Payment Orders then you may submit requests via facsimile transmission or email to Great Florida Bank. Requests received by 3 p.m. will be processed the same business day.

Another way to send money electronically: If you are enrolled for Online Banking, log in to your account and click on the Bill Pay tab to enroll. Click here to log in now. If you are not currently enrolled in Great Online Banking, you can enroll online (if you have an existing account.)  Learn more about Bill Pay.

How can I order a copy of a check or deposit?

Order a copy of a check or deposit online: If you are enrolled for Online Banking, log in to your account.  Click on the "Secure Forms" tab then the “Check Copy Request” form. Click here to log in now. (If you are not currently enrolled for Online Banking, you can  sign up online for instant access if you have an existing account.)

Order a copy of a check or deposit by phone: If you do not have Online Banking, and do not wish to enroll now, please call Customer Service at 305-514-6900, Option '0', (or toll-free in the US and Canada at 1-866-514-6900) weekdays, 8:30 a.m. to 5:30 p.m. ET der a copy of a check or deposit over the phone.

Order a copy of a check or deposit in a banking office: Visit a banking office near you and a Personal Banker will assist you.

How can I request to replace a lost or stolen Debit or ATM Card?

You must request a replacement Debit or ATM card by visiting one of our 28 Solution Centers. Click here for a list of our locations.

How can I order a copy of a statement?

Order a copy of a statement online: If you are enrolled for Online Banking, log in to your account.  Click on the
"Secure Forms " tab then the “Secure Email Form” tab. Click here to log in now. (If you are not currently enrolled for Online Banking, you can  sign up online for access if you have an existing account.)  You can also sign up to get Online Statements each month for personal checking, savings and money market accounts.

Order a copy of a statement by phone: If you do not have Online Banking, and do not wish to enroll now, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET to order a copy of a statement over the phone.

Order a copy of a statement in a Solution Center: Visit a Solution Center near you and a Personal Banker will assist you.

How can I request a stop payment?

Request a stop payment online: If you are enrolled for Online Banking, log in to your account, click on "Stop Pay" from the sub-menu. Click here to log in now. (If you are not currently enrolled for Online Banking, you can enroll online for access if you have an existing account)

Request a stop payment by phone: If you do not have Online Banking, and do not wish to enroll now, please call 1-866-514-6900 weekdays, 8:30 a.m. and 5:30 p.m. ET to place a stop payment request over the phone.

Request a stop payment in a Solution Center: Visit a Solution Center near you and a Personal Banker will assist you.

How can I report my Debit MasterCard or ATM Card as lost or stolen?

To report your ATM or Debit Card as lost or stolen by phone:
Please call 305-514-6900, option '2' (or toll-free in the US and Canada 1-866-514-6900) 24 hours a day, seven days a week.

You will need your card number or your checking account number that is associated with the card. You will also need to know the PIN number for the lost or stolen card.

If you have unauthorized ATM or Debit MasterCard transactions, you will be required to fill out a dispute form at a Solution Center.

To report your ATM or Debit MasterCard as lost or stolen in a Solution Center:
Click here for a list of locations and a Personal Banker will assist you.

Rate Questions

Where can I find Great Florida Bank's current Certificate of Deposit (CD) rates?

Get current Promotion Offer CD rates online. We have many other CD products available; for these CD rates, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET.

Where can I find Great Florida Bank's current loan and line of credit rates?

Call our Customer Experience Support center weekdays, 8:30 a.m. to 5:30 p.m. ET at 305-514-6900, option '0' (or toll-free in the US and Canada at 1-866-515-6900).

Where can I find Great Florida Bank's current deposit account rates?

Get current rates online for interest checking, savings, money market accounts and Certificates of Deposit (CDs).  You you may also call us at 1-866-514-6900 weekdays, 78:30 a.m. to 5:30 p.m. ET.

Online Banking General Questions

How much does Great Florida Bank Online Banking cost?

Great Florida Bank Online Banking is FREE for most accounts. You can access account history, view check and deposit images, access Online Statements and make transfers.

How safe and secure is my account information through Great Florida Bank Online Banking?

Great Florida Bank is committed to providing you with cutting edge online banking services in a safe and secure environment. We use some of the most sophisticated technologies to provide you with a safe and secure environment. Our security section has information you need to know about how Great Florida Bank keeps your information and investments safe.

We are confident that Online Banking will protect your transactions and perform them accurately. In order to alleviate concerns you may have about using Online Banking, we provide you with our Great Florida Bank Online Banking Guarantee.

How do I contact the Bank if I have a question about my account?

Please call us at 305-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET (or toll-free at 1-866-514-6900). You can also send us a Secure Message via Online Banking.

How do I send sensitive information to the Bank?

Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If your request requires you to share sensitive information, you can:

• Send a secure message from Online Banking. If you use Online Banking, you can log in now and send a secure message by clicking on the "Customer Service" tab. (If you don't already have Online Banking, you can sign up online for instant access.)
• Send a secure message from Your financial software (Quicken®, Quickbooks® and Microsoft Money) allows you to communicate directly with Great Florida Bank through the secure email option.
• Call us at 305-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET.

How can I use my personal financial management software with Great Florida Bank Online Banking?

Your Great Florida Bank Online Banking account is compatible with leading business finance software packages, including Quicken®, QuickBooks®, and Microsoft® Money. This means that you can manage your personal or business accounts in a familiar way while banking with Great Florida Bank. Our Online Banking service lets you export your transactions directly into these software packages.
If you would also like to make bill pay payments from Quicken®, QuickBooks®, and Microsoft® Money, you will need to enroll for Great Florida Bank PC Banking. Please call us at 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET for additional information regarding PC Banking.

Online Banking Transfer Questions

What's an online transfer and how do I make one?

With Great Florida Bank Online Banking, you can transfer funds from one Great Florida Bank checking, savings, or money market account to another.  Simply log in to access your accounts and click on the "Transfers" tab.  If you're not already signed up for Online Banking, click here.  If you are already signed up but need to access more accounts within Online Banking, call us at 1-866-514-6900 weekdays, 8.30 a.m. to 5.30 p.m. ET.

When will my transfer be applied to the receiving account?

All transfers initiated before 4:00 p.m. ET will be applied the same business day; any transfers initiated after 4:00 p.m. ET will be applied the next business day. When the transfer is complete, the date it was applied will be reflected in your Online Banking Transaction History as the "date cleared."

Can I transfer funds between my personal and business accounts?

If your business is a sole proprietorship and you are the signer on both your business and personal accounts, Great Florida Bank can provide this access. Please call us at 305-514-6900 weekdays, 8:30 a.m. to 5:30p.m. ET, option '0', (or toll-free in the US and Canada at 1-866-514-6900).

Online Banking Access Questions

I would like to sign up for Great Online Banking. How can I get access and log in?

To apply for Great Online Banking: Go to our Online Banking page and click the “Enroll Now" link located under the Discover the benefits of online banking heading on the left side of the front page. Complete and submit the application.

The approval process is 24-48 business hours and you will receive a confirmation email once your application has been approved.

Your user ID on your initial log in session will be the ID number related to your applcation; however, you will be prompt to create a new user or accept a system generated user when you initially access the system.

The password related to your access will be the password you created when you completed the application.

I forgot my password.

The first option is to utilize the "Forgotten Password?" link located above the Password entry box. Follow the steps and create a new password to access the system.

You may also contact our 24 hour support line at 1-866-322-5042 and request a password reset. For password resets during normal business hours, please contact us at 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET.  Log in again now.

How do I check my cookie settings or security levels?

Please refer to your computer Browser's HELP for information on cookie settings and security levels.

What browser versions are certified for use with Great Florida Bank Online Banking?

Great Florida Bank requires the use of browsers that support 128-bit encryption and JavaScript 1.2. The following platforms and browsers are considered certified for use with Online Banking:

AOL
AOL 6.0 for Windows 95/98/2000/XP and Macintosh
AOL 7.0 for Windows 95/98/2000/XP

Microsoft Internet Explorer (IE)
IE 5.0 and higher for MAC
IE 6.0 for Windows

Netscape
Netscape 6.2 and higher for Windows 98/2000/NT/XP, Macintosh and Unix/Linux

Safari
Safari 1.0 and higher

How do I clear my cache or temporary Internet files?

Refer to your computer's Browser HELP for information on cache or temporary Internet files.

If this answer does not help you, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET and one of our Online Customer Service Specialists will assist you.

I get an "invalid email address" message after completing the registration page.

Verify the email address noted on application for correct and valid email extension.

If problem still exist, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET and one of our Online Banking Specialists will assist you.

I get an "invalid user name or password" message even though I am typing in my correct user name and password.

If this answer does not help you, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET. One of our Online Banking Specialists can re-set your password and give you a temporary password to get you logged back in immediately.

I get an "invalid parameters" message when selecting my account and bill pay information.

• Verify that you are using the correct format when typing in your username and password.  Remember letters are case sensitive.
• Clear your cache or temporary Internet files.
• Delete and reset any bookmarks or favorites.

If this answer does not help you, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET and one of our Online Banking Specialists will assist you.

My password is not working.

Make sure you are entering your username and password in the correct format. These are case-sensitive, meaning that if you created your username and/or password with some letters in upper case, those same letters must be upper case each time you type them in. Click here to return to the log in page to try to log in again.

If this answer does not help you, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET. One of our Online Banking Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 

Online Banking prompts me to choose a new username or password each time I log in.

• Verify that you are using the correct format when typing in your username and password.  Remember letters are case sensitive.
• Clear your cache or temporary Internet files.
• Delete and reset any bookmarks or favorites.

If this answer does not help you, please call 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET. One of our Online Banking Specialists can re-set your password and give you a temporary password to get you logged back in immediately.

When I try to log in, I am getting a pop-up box that says "This page contains secured and unsecured items. Do you want to view secure and non-secure information?"

Anyone using Microsoft Internet Explorer version 5.5 will get this pop-up box when moving to a page on which there is secure information. You can click the “Yes” button to move beyond this box into the secure area of Online Banking. Clicking “Yes” will not compromise the security of the site. To get rid of the pop-up box for future log-ins, you can go to www.microsoft.com to download a “patch” (fix) for this issue.

I have had my password re-set multiple times and still cannot log in.

• Verify that you are using the correct format when typing in your username and password.  Remember letters are case sensitive.
• Clear your cache or temporary Internet files.
• Delete and reset any bookmarks or favorites.

If this answer does not help you, please call 1-866-514-6900weekdays, 8:30 a.m. to 5:30 p.m. ET. One of our Online Banking Specialists can re-set your password and give you a temporary password to get you logged back in immediately. 

Great Florida Bank Bill Pay Questions

How much does your e-Bill Service cost?

Great Florida Bank's e-Bill Service monthly charge is $5.00 and is waived automatically when you pay a minimum of three bills through the service each month. If you already have Online Banking, it's easy to sign up for Bill Pay.  Just log in and click on the "Bill Pay" tab to get started paying bills.  If you don't already have Online Banking, sign up for access online.

How do I pay my bills online?

First you need to add your payees. Simply log in to Online Banking and go to the "Bill Pay" tab.  Click the "Add Payee" link then follow the instructions. Once the payee has been added you can schedule payments on that page or from the "Pay Bills" page.

Once your payee has been added it will appear on the "Pay Bills" page. Simply enter the amount of the payment you wish to make and select the date you want us to start processing the payment; we'll take care of the rest. Be sure to schedule your payments to be processed at least five business days before the due date to avoid late fees.

How do I schedule payments and what should I do to ensure that my payee receives my payment on the due date?

You should allow at least five business days prior to each bill's due date. This will ensure that you'll not pay any late fees.  You can always adjust lead time as you see how quickly each payee posts your payments. You'll note that for many payees, the "Pay Bills" page will show whether the payment will be made electronically or by check.

Who can I pay using Great Florida Bank Bill Pay?

With Great Florida Bank Bill Pay, you can pay virtually anyone, anytime, anywhere within the United States. Sending a payment with Bill Pay is no different than writing a check from your checkbook.

Note: Payments outside the United States are not permitted, except for payments to individuals or entities in Puerto Rico or the Virgin Islands.

Can I use Great Florida Bank Bill Pay to pay recurring bills?

Yes! This is a great feature of Bill Pay that really helps you save time and ensure your bills are paid on time. You can create and send a payment to a payee at the frequency you specify without any additional input. Simply enter the payee name, payment amount, frequency of payment, the start date, and end date. We will continue to send the payments you have specified according to your instructions unless you stop the payment.

Can I cancel a one-time payment or recurring payment once it is initiated?

Yes. You have control and can stop any one-time payment or recurring payment by deleting the payment from the Pending Payment list until 3:59 p.m. ET on the payment due date.

What are Pending Payments?

Pending Payments are payments you have scheduled which have not yet been sent to the payee. A Pending Payment can be edited or deleted until it has been transmitted to the payee. If you wish to cancel a Pending Payment you must do so by 3:59 p.m. ET on the date it is scheduled to be sent.

What should I do if a payee has not applied my payment?

You should allow at least five business days for a payee to receive your payment. If a payee does not apply your payment after five business days from your scheduled payment date you should first verify that you have given us the most current account number and address. If the information is correct you may call the payee directly to make sure your payment and statement didn't cross in the mail. If you do so, please be sure to get a contact name and number for us so that we can follow up on the payment for you. You can also call us at 1-866-514-6900 weekdays, 8:30 a.m. to 5:30 p.m. ET. Please have ready your payee's name, verified account number, payment date and amount, as well as any telephone number or contact name you may have. We will resolve the situation directly with your payee and respond to you within 4 business days with the results.

Loan Questions

How soon will I receive a decision on my loan application? What is the status?

Call 305-514-6900 or toll-free in the U.S. and Canada, 1-866-514-6900, weekdays, 8:30 a.m. to 5:30 p.m. ET and ask to speak to a Lending Specialist. They can answer questions about your application.

What is the amount of my loan payoff?

Call 305-514-6900, or toll-free in the U.S. and Canada, 1-866-514-6900, week days 8:30 a.m. to 5:30 p.m. to speak with a Loan Specialist who can give you your loan payoff.

Where do I send my loan payoff? How soon will I receive my title?

To obtain your loan payoff amount, call 305-514-6900 or toll-free in the U.S. and Canada, 1-866-514-6900, weekdays 8:30 a.m. to 5:30 p.m. and ask to speak to a Loan Specialist.

Send a check in the amount of your loan payoff with your name and account number to:

Great Florida Bank Bank
Attn: Loan Department
15050 NW 79 Ct. Suite 200
Miami Lakes, FL 33016

If your loan is a vehicle loan, you will receive your title or lien release letter within 30 days.

Business Deposit Questions

How can I get copies of statements, Return Deposit Items (RDIs) and debit/credit memos?

To order copies of statements, Return Deposit Items (RDIs) and debit/credit memos, log in to Online Banking and click the "Contact Us" link.  You may also call us at 305-514-6900, option zero (Or toll-free in the U.S. and Canada at 1-866-514-6900) weekdays from 8:30 a.m. to 5:30 p.m. ET or visit your local Great Florida Bank Solution Center and a Great Florida Bank assocaite will assist you.

How can I get copies of checks and deposits?

You can order copies of checks and deposits online, by phone or in a Solution Center:

Order a copy of a check or deposit online: Checks and deposit items are viewable and printable online for 60 days. If you are enrolled for Online Banking, log in to your account.  Click on "Customer Service" then the “New Message” button. Click here to log in now. (If you are not currently enrolled for Online Banking, you can sign up online for instant access if you have an existing account with a Check Card.)

Order a copy of a check or deposit by phone: If you do not have Online Banking, please call us weekdays from 8:30 am to 5:30 pm at 305-514-6900, option '0' (or toll-free at 1-866-514-6900) to order a copy of a check or deposit.

Order a copy of a check or deposit in a banking office: Visit a banking office near you and a Personal Banker will assist you.

How can I find out my account balance, checks that have cleared and other activity on my account?

You can access your account information 24 hours a day, 7 days a week online or by phone:

Access your account information online with Great Online Banking or Great Money Manager:

Online Banking provides account balances for the following business account types: checking, savings, money market and CD’s. Click here to log in now. (If you are not currently enrolled for Online Banking, you can sign up online for instant access if you have an existing account with a Debit Card.)

Business Online Banking gives you up-to-the-minute account information on every facet of your business. If you are already enrolled, click here to log in now.

Access your account balance by phone: You can access your account balance 24 hours a day by calling our automated telephone service at 305-514-6900 or tll-free at 1-866-514-6900.

For assistance, call us weekdays from 8:30 a.m. to 5:30 p.m. ET at 305-514-6900, option '0' (or toll-free in the US and Canada at 1-866-514-6900).

I need an explanation of my account analysis charge on my Business Incentive Checking account.

Please call us weekdays from 8:30 am to 5:30 pm at 305-514-6900, (or toll-free 1-866-514-6900).

Business Credit Line and Commercial Loan Questions

How can I request a Business Credit Line or Commercial Loan payoff?

Please call your Business Banking Relationship Manager, or 305-514-6900 (Or toll-free in the U.S. and Canada, 1-866-514-6900) weekdays, 8:30 a.m. to 5:30 p.m. ET.

What is my balance?

Please call 305-514-6900, option zero (Or toll-free in the U.S. and Canada, 1-866-514-6900) weekdays, 8:30 a.m. to 5:30 p.m. ET to speak with a Customer Service Representative.

How can I find payment information such as payment due amount, payment due date, past due payment amount or late fees?

Please call 305-514-6900, option zero (Or toll-free in the U.S. and Canada, 1-866-514-6900) weekdays, 8:30 a.m. to 5:30 p.m. ET to speak with a Customer Service Representative.

How can I change the address on this account?

Please call 305-514-6900, option zero (Or toll-free in the U.S. and Canada, 1-866-514-6900) weekdays, 8:30 a.m. to 5:30 p.m. ET to speak with a Customer Service Representative.