Great Florida Bank will never request you to send personal information via email. However, we may periodically send you notifications and or other banking information via email. If you encounter a suspicious email or website, which says it is from Great Florida Bank and to provide your personal information, do not respond to it.

As part of our commitment to keeping your account and personal information safe and secure, we’ve assembled some useful tips for spotting fraudulent email.

Phishing and spoofing
Phishing and spoofing emails look like official Great Florida Bank emails and try to trick you into visiting a fake website and providing your personal account information. These emails may also ask you to call a phone number and provide account information.
Ways to identify phishing and spoofing emails include:

• Links that appear to be Great Florida Bank links but aren’t. If you place your cursor over a link in a suspicious email, your email program most likely shows you the destination URL.     Do not click the link, but look closely at the URL: A URL that is formatted greatfloridabank.fakewebsite.com is taking you to a location on fakewebsite.com. Just because “greatfloridabank” is part of the URL does not guarantee that the site is an official Great Florida Bank site.
• Requests for personal information. Great Florida Bank emails will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
• Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
• Messages about system and security updates. We will never claim the need to confirm important information via email due to system upgrades.
• Offers that sound too good to be true. We will never ask you to fill out a customer service survey in exchange for money, then ask you to provide your account number so you can receive the money.
• Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

Please report it to us following the instructions below.

Email: Click here to send us email

(This is not secure/encrypted email. Personal account information should not be communicated in this manner)

To maintain Fraudulent Reporting integrity, we prefer fraudulent emails to be forwarded as attachments. This will maintain the Email Headers which is useful for tracking and investigating.

If you cannot forward the email as an attachment, please simply forward only suspicious emails to ebanking@greatfloridabank.com to help us detect and stop phishing and fraud.

For Customer Service and all other inquiries, please click the Contact Us link for details.